Important documents
Making a complaint
If you’re unhappy with our service, we want to know so we can put it right.
1. Talk to us
Contact Andrew on 0478 667 656 or andrew.hayes@imoneywealth.com, or our licensee’s Complaints Officer on 1300 853 764. We’ll acknowledge your complaint straight away and aim to resolve it within 30 days.
2. Contact AFCA
If your complaint isn’t resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme. AFCA’s decisions are binding on us, but not on you.
- Website: www.afca.org.au
- Phone: 1800 931 678 (free call)
- Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001